A primary role of management is to lead an organization in its day-to-day operations as well as to maintain its as a viable entity into the future. Quality has become an important factor in success in this latter strategic responsibility. TQM finds out what the customers want. Customers include both the internal customer (the next
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The key to developing effective production. Operation strategy lies in understanding how to create or add value to customers. Specially value is added through the competitive priority or priorities that are selected to support a given strategy. There are five basic competitive priorities. They are: Cost: Providing low-cost products. Quality: Providing high-quality products. Delivery: Providing
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Companies, either manufacturing goods (tangibles) or offering services (intangibles) must be competitive to sell their goods or services in the marketplace. In the present era of globalization, any progressive company can not restrict its operations to the domestic market only. A global marketplace for goods and services involve more customers and more intense competition. Competitiveness
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